Table of Contents
Complaints and Appeals Process- Students Complaints #
The nature of a student’s grievance will determine who is best to assist. The diagram below indicates the first person to be advised if a student has a particular complaint. If a complaint is not settled after discussion with the first person on the diagram, they may continue on until the problem is resolved. At any stage, a support person may attend discussions. If a complaint cannot be settled within the College, or if they are concerned about the conduct of the College, students may contact the Overseas Student Ombudsman. Students must continue to attend classes at all stages of the appeals process.
Access the complete flow chart here: #
https://files.lexis-training.com/Lexis_Training_Complaints_Flow_Chart.pdf
