Purpose #
The purpose of this document is to set out the policy and procedure adhered to by Lexis Training and its staff with respect to students refunds and cancellations policy. This policy particularly refers to students enrolled in a CRICOS registered course on a Student Visa.
The core principle of this policy is to confirm that Lexis Training will ensure it takes all reasonable measures to comply with all legislative and regulatory requirements, such as those set out in the ESOS framework, including those requirements relating to course cancellation, and refunds.
In its engagement with and support of students, Lexis Training prioritises the protection of the rights of potential and current students as well as protection of the reputation of Lexis Training and of the Australian vocational education industry.
Scope #
This document and the policy and procedure set out in it apply to all activities related refunds and cancellations by Lexis Training and its staff.
This document and the policy and procedure set out in it exist in the context of all other Lexis Training Policy and Procedure documentation. The Lexis Training policy and procedure documentation relating to Deferring, Suspending, and Cancelling Enrolment, and to Complaints and Appeals also all provide key context and should be read together with this document.
Read the complete document here: #
https://files.lexis-training.com/Lexis_Training_Refunds_and_Cancellations_Policy_and_Procedure.pdf
